Zoo Friends Annual Membership

Family Flex is for you!

STEP 1: Kids

Select how many kids will be joining.

Children in each family membership must reside in the same household as you and be aged under 16. Note: please be aware that proof of residence of the children will be requested when you first come to the zoo to collect your membership cards to confirm all children listed on the membership reside with you, for example Medicare card.

STEP 2: Flex Adults

Select 1 or 2 flexible adult passes.

• 1 Flex Adult Pass = Any 1 adult can accompany the kids each visit.
• 2 Flex Adult Passes = Any 2 adults can accompany the kids each visit.

Once the named Family Flex Adult has had their photo taken and collected their cards the flexibility benefit of the card comes into effect. This benefit allows the Flex Adult passes to be able to be used by any adult accompanying the group's children to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo. Non - transferrable benefits, such as event discounts are applicable to the named user only.

STEP 3: Choose a Primary Member

Each group must nominate one Primary member, who will be the key contact that will receive important membership communications.

*The named Flex Adult pass holder must have their photo taken and have collected their card prior to sharing their pass for other adults to come to the zoo with the children attached to their membership. The physical member card must be presented upon entry to the zoo by the named holder or the adult they have shared the pass with along with the children and their passes.

STEP 4: Head to the Zoo 

Make your way to the Zoo Friends office at Taronga Zoo Sydney or the ticketing desk at Taronga Western Plains Dubbo to have your photo taken and collect your membership cards. 

Individual membership is for you!

STEP 1: Adults and Concessions

Select how many adults and concessions will be joining.

STEP 2: Choose a Primary Member

Each group must nominate one Primary member, who will be the key contact that will receive important membership communications.

STEP 3: Head to the Zoo

Make your way to the Zoo Friends office at Taronga Zoo Sydney or the ticketing desk at Taronga Western Plains Dubbo to have your photo taken and collect your membership cards.

Note: Concession members must have their original Concession card presented when collecting your membership card, photocopies will not be accepted. 

All concessions are valid for one person per card. When more than one name is on the concession card, the primary card holder (the first name) only is entitled to the concession rate.

Grandparents membership is for you!

Get the whole family together for unlimited fun with your annual zoo pass. Link your Grandparent’s Zoo Friends membership to your children’s Family Flex Membership so you can bring the grandkids to the zoo.

How it works: 

STEP 1: Have your Family Flex Member number on hand

Make sure you have your family’s Family Flex member number on hand. Then select Grandparent product and choose between Grandparent Adults or Grandparent Concession. Select how many adults will be joining. 

STEP 2: Choose a Primary Member

Each group must nominate one Primary member, who will be the key contact that will receive important membership communications.

STEP 3: Head to the Zoo 

Make your way to the Zoo Friends office at Taronga Zoo Sydney or the ticketing desk at Taronga Western Plains Dubbo to have your photo taken and collect your membership cards.

Note: Concession members must have their original Concession card presented when collecting your membership card, photocopies will not be accepted. 

All concessions are valid for one person per card. When more than one name is on the concession card, the primary card holder (the first name) only is entitled to the concession rate.

Get access to exclusive activities, news and events, discounts at shops and parking, along with 365 days unlimited Zoo access.

No, your membership cannot be transferred to anyone else.

You can sign up to a membership at the Zoo Friends Office, opposite the zoo entrance before entering the Heritage Archway.

Individual Membership

No, these Membership types can only be used by the named member.

Family Flex Membership

Yes, the Family Flex Membership can be used by any adult as long as they attend the zoo with the children from that Family Flex Membership and that adult has the physical Adult Family Flex Pass with them.

Memberships purchased or renewed online will automatically renew. We will remind you up to 3 times by email from 28 days prior to your automatic rollover. You can cancel your automatic rollover prior to your renewal date.  

Yes, you have access to an online account. Our online membership system allows you to manage all elements of your membership online!

You can:

• View the details of your membership group
• Quickly register a visit to Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo
• Renew your membership in just a few clicks

If you are a current or lapsed member, but you have not yet accessed this system, you'll first need to create your account to manage your existing membership. This can only be done by the group’s primary member, which is the person who receives email communications about the membership. The primary member will need their member number (which can be found on their membership card or at the top of Zoo Friends email communications) and the email address they provided on sign up. The Primary member can then follow the prompts to set up their online account.

We have an online membership system where you can manage all elements of your membership online!

If you are an existing member, you'll need to register your online account to use this system. You'll only need to do this the first time you're accessing your online account.

If you've already done this, you can head straight to the login page for future visits.

This must be done by the primary member of your group, who is the person who receives correspondence about your membership from the Zoo. 

All Zoo Friends memberships are for 12 months from the date of purchase and are not transferable nor are they able to be cancelled.

When your membership is up for renewal, we will remind you up to 3 times by email from 28 days prior to your automatic rollover. You can cancel your automatic rollover prior to your renewal date.  

Yes you can by purchasing or renewing your membership either at the Zoo Friends office at Taronga Sydney or via phone.

If you do purchase online you will automatically rollover on your renewal date meaning you won’t have to worry about missing out on any Zoo Friends benefits if you forget to renew by your renewal date.

1. Taronga - General Terms

Taronga Zoo Sydney and Taronga Western Plains Zoo are operated by Taronga Conservation Society Australia (ABN 41 733 619 876). These General Terms govern your access to the Zoos and your access to and use of any goods and services provided by Taronga.

1. You accept these General Terms upon entering a Zoo or accessing or using any goods or services provided by Taronga.
2. The goods and services provided by Taronga are subject to, among other laws, consumer guarantees contained in the Australian Consumer Law. These General Terms do not in any way affect any rights you may have under the Australian Consumer Law.
3. You must not enter or remain at a Zoo without the express or implied permission of Taronga.
4. You must pay any relevant fees and charges applicable to your access to the Zoos or your access to or use of any goods or services provided by Taronga.
5. You must comply with all signage at a Zoo and all reasonable directions of Taronga, including all safety and other briefings.
6. All tickets (and similar) sold by Taronga and all fees and charges are non-refundable and non-transferable if you change your mind.
7. You must not, and you must ensure that anyone under your supervision or care does not, cause any disturbance or harm to any animal.
8. You must comply with all relevant laws, including the Zoological Parks Regulation 2019 (NSW).
9. Smoking is completely prohibited at all parts of the Zoos including outdoor areas.
10. For the safety of animals or patrons or for any other operational reason, Taronga may need to close all or any part of a Zoo or animal exhibit or cease the supply of any good or service at any time, in its absolute discretion. You must obey all reasonable directions given by Taronga and, if requested by Taronga, you must leave the relevant Zoo or any relevant part of the relevant Zoo in the manner and at the time directed by Taronga. In such circumstances, Taronga will refund, or reissue, any tickets that cannot be used due to such closure.
11. Any personal information collected by Taronga will be handled in accordance with Taronga’s privacy policy, which is available on Taronga’s website.
12. Taronga may update these General Terms from time to time, so it is important that you read them each time you are considering visiting the Zoo or purchasing goods or services from Taronga.

2. General terms and conditions

2.1 The following terms and conditions apply to all Taronga Zoo Friends memberships:
 2.2    A Zoo Friends membership commences on the date of purchase, and is valid for 12-continuous months
2.3    All persons who ordinarily reside in one residential household must join as one ‘membership group’
2.3.1    Each ‘membership group’ will need to nominate one ‘primary member’
2.3.2    This ‘primary member’ is the person who will receive important communications about their group’s membership
2.3.3    It is the responsibility of the ‘primary member’ to ensure their details are current
2.3.4    All members in a membership group retain the same expiry as the ‘primary member’. If an additional member is added to a group at a later date, their membership will be valid until the ‘primary member’s’ next expiry date
2.4    Upon joining, new members will be charged a $20 joining fee per membership group
2.5    When a membership is due for renewal, if a group renews their membership prior to their expiry date, or within 31 days (inclusive) after their membership has expired, this $20 joining fee will not be charged on renewal 
2.6    If a group’s membership lapses for more than 31 days at any time, they will again be charged a $20 joining fee per membership group on reactivation of their membership 
2.7    Except to the extent required by law, including the Australian Consumer Law, membership is not exchangeable or refundable, pro-rata or otherwise
2.8    Cancellations made at the discretion of TCSA will include a deduction for any visits made to Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo or our reciprocal Zoos
2.9    Changes to membership must be made prior to use, and within 30 days of purchase
2.10    We may refuse any application for membership (acting reasonably)
2.11    If a membership card is lost there will be a $10 charge per card to a maximum of $20 per group for issuing a duplicate card
2.12    A Zoo Friends membership is solely for recreational enjoyment at Taronga’s Zoos and cannot be used for entry for any commercial activity including product placement or news media reporting
2.13    Zoo Friends membership is not available for corporate or commercial use, nor for clubs or groups and cannot be on sold separately in any circumstances (this includes the charging of any fee for the use of these passes).  Any Zoo Friend members found to be in breach of these terms and conditions will have their membership cancelled
2.14    Membership entry benefits do not apply to persons visiting as part of organised group visits, including but not limited to, School excursions
2.15    Membership benefits, including Zoo access, do not apply to special events unless otherwise stated
2.16    We may change any membership terms, benefits, or privileges at our discretion.  If we do so, we will post the new membership terms on our website and we will take all practicable steps to give you advance notice (at least 28 days) of any such changes, for example by email or in our newsletters
2.17    We reserve the right to immediately cancel or suspend your membership if:
2.17.1    you or another person on your membership card has breached our membership terms and conditions;
2.17.2    you or another person on your membership card has breached TCSA’s terms and conditions of entry;
2.18    We reserve the right to suspend any membership for a period for operational, safety and security reasons or as a result of any breach or misconduct by you or another person on your membership.
2.19    Visitors to Taronga Zoo or Taronga Western Plains Zoo choosing to upgrade to a membership from a day ticket are bound by the following terms:
2.19.1    A valid Taronga entry receipt or Taronga day ticket must be presented at the time of purchase
2.19.2    Only one admission amount can be discounted from each membership purchased, and at the price paid for the admission ticket
2.19.3    Admissions must be of an equivalent or comparatively lesser value than the membership they are to be discounted from. For example, the maximum discount available for an adult membership is an adult admission fee
2.19.4    If the total of admission ticket value exceeds the total membership value, Taronga will not refund the difference
2.19.5    Upgrades must be made within 30 days of date of ticket redemption
2.19.6    Third Party and discount entry tickets cannot be upgraded to a membership

3. Taronga Zoo Friends Family Flex Membership Special Conditions

The following terms and conditions apply to groups who purchase Zoo Friends Family Flex memberships:

3.1    A Zoo Friends Family Flex membership is valid for household groups joining with children aged up to 16 years only
3.2    A Family Flex membership group can contain children from 1 household only
3.3    A Family Flex membership group must contain 1 or 2 Family Flex Adult passes
3.4    Family Flex adult passes must be assigned to a named user. Some benefits of Family Flex Adult passes are transferrable and some benefits are only available to the named user only, as outlined in these terms and conditions
3.5    Family Flex membership grants eligible members unlimited entry during normal opening hours to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo, for 12 continuous months ending on the date of expiry of that membership, as follows:
3.5.1    In the case of children, this benefit is applicable when the membership record includes a valid name and photo.
3.5.2    In the case of Family Flex ‘Flex Adult’ passes, this benefit is eligible to 
(a)    The named user at any time; or
(b)    Any adult (over 16 years of age) who is accompanying a child or children from the same membership group as the ‘Flex Adult’ pass they are using. In this instance, admission will only be granted when the adult’s visit is registered in advance, and they enter Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo with that child or children. Under no circumstance can an adult who is not named on a Flex Adult pass use the membership to gain access alone.
(c)    In either of these instances, a valid membership pass must be presented on entry, and each Flex Adult pass can only be used once per day
3.6    The primary Zoo Friends member may be requested to register each visit online to both Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo, including when another adult is utilising their Flex Adult pass. Booking availability may be subject to capacity limits
3.7    If requested, you may be required to provide evidence that all children in a membership group ordinarily reside in the same household. This could include a shared Medicare Card, School enrolment documentation or similar
3.8    When another person is utilising your Family Flex membership as described above, it is your responsibility to ensure they are aware of, and comply with these Terms and Conditions
3.9    A concession rate is not applicable to Flex Adult Memberships

4. Taronga Zoo Friends Indivi(dual) Membership Special Conditions

4.1    A Zoo Friends Indivi(dual) membership is valid for individuals or household groups joining without children aged up to 16 years only
4.2    A Zoo Friends Indivi(dual) membership group can contain one or more adult or concession membership for persons residing in the same household. Adult or concessions not residing in the same household must join as separate membership groups
4.3    Indiv(dual) memberships are not transferrable, and all associated benefits and entitlements are available to the named member only
4.4    Indiv(dual) membership grants eligible named members unlimited entry during normal opening hours to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo for 12 continuous months ending on the date of expiry of that membership, when a valid membership pass is presented on entry
4.5    The primary Zoo Friends member is requested to register each visit online to both Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo. Booking availability may be subject to capacity limits
4.6    Concession rate is available for members who can produce evidence of meeting certain criteria, read the full list of concession cards accepted at Taronga

5. Taronga Zoo Friends Grandparent Membership Special Conditions

The following terms and conditions apply to groups who purchase Zoo Friends Grandparent memberships:

5.1    A Zoo Friends Grandparent membership is valid for adults or concessions that are linked to valid active Family Flex memberships.
5.2    A Grandparent membership group can bring any children from linked Family Flex memberships with them to the zoo.
5.3    A Grandparent membership group must contain 1 or 2 Grandparent adult or concession passes 
5.4    Grandparent adult or concession passes must be assigned to a named user. Some benefits of Grandparent adult or concession passes are transferrable and some benefits are only available to the named user only, as outlined in these terms and conditions
5.5    Grandparent membership grants eligible members unlimited entry during normal opening hours to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo, for 12 continuous months ending on the date of expiry of that membership, with the following benefit:
5.5.1    In the case of Family Flex linked children, this benefit is applicable when the child’s membership record includes a valid name and photo.
5.6    The primary Zoo Friends member may be requested to register each visit online to both Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo. Booking availability may be subject to capacity limits
5.7    Concession rate is available for members who can produce evidence of meeting certain criteria, read the full list of concession cards accepted at Taronga

6. Additional benefits

6.1 Food and drink retail discounts

6.1.1    A valid Zoo Friends member is entitled to:
(a)    15% discount at retail shops onsite a Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo
(b)    10% discount on food and drink purchased from food and beverage outlets and cafes, onsite a Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo
6.1.2    Discount at the retail stores and cafes will be given upon presentation of a valid Taronga Zoo Friends membership card only.
6.1.3    Discount is applicable on take away coffee when a member uses a reusable cup only. No discount is applicable on coffee provided in a disposable takeaway cup.

A valid Zoo Friends member is entitled to:

15% discount at retail shops onsite a Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo
10% discount on food and drink purchased from food and beverage outlets and cafes, onsite a Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo

Discount at the retail stores and cafes will be given upon presentation of a valid Taronga Zoo Friends membership card only.

Discount is applicable on take away coffee when a member uses a reusable cup only. No discount is applicable on coffee provided in a disposable takeaway cup.

6.2 Accommodation discounts

A valid Zoo Friends member is entitled to a 10% discount on accommodation at:

6.2.1    A valid Zoo Friends member is entitled to a 10% discount on accommodation at:
(a)    The Wildlife Retreat at Taronga
(b)    Roar and Snore at Taronga Zoo Sydney 
(c)    Zoofari Lodge at Taronga Western Plains Zoo Dubbo
(d)    Savannah Cabins at Taronga Western Plains Zoo Dubbo
(e)    Billabong Camp at Taronga Western Plains Zoo Dubbo

6.2.2    Discounts on accommodation are subject to availability, and some blackout dates may apply.
6.2.3    Accommodation discounts are valid for named Family Flex Flex Adult members, and Indiv(dual) Adult and Concession members only and are not transferrable.

6.3 Parking discount
6.3.1    Eligible Taronga Zoo Friends members are entitled to receive 50% off the price of parking at Taronga Zoo Sydney. This benefit is not applicable to members of our interstate partner Zoos

6.3.2    To receive this benefit, members are required to validate their parking ticket either at the top Zoo Shop located in the main entry plaza or at the Zoo Friends office, prior to the Zoo closing, by presenting their parking ticket and Zoo Friends membership card. If a member has not validated their ticket prior to the zoo closing, they will be required to pay the full parking rate
6.3.3    Once a parking ticket has been validated members can pay at one of the automated pay machines in the car park, or at the car park station

6.4 Event pre-sales and discounts

6.4.1    Eligible members may be offered discounts and early access to tickets for selected Taronga events. This may include, New Year's Eve, Twilight at Taronga, Vivid, or other events taking place at either Zoo
6.4.2    Access to these discounts will be communicated by email to primary members
6.4.3    Members will be required to be subscribed to Taronga’s communications to receive this benefit
6.4.4    Taronga takes no responsibility for members not receiving this information due to the member submitting incorrect details, the member having previously unsubscribed from email communications, or other email failures
6.4.5    Event discount are valid for named Family Flex Flex Adult members, and Indiv(dual) Adult and Concession members only, and are not transferrable

6.5 Reciprocal entry to partner zoos

6.5.1    Reciprocal access benefits are valid, and non-transferable, for named Family Flex Adult(s), Family Flex Children, Indivi(dual) Adult(s) and Concession Concession(s), and Grandparent Adult(s) and Concession(s) members, granting access to be able to visit Melbourne Zoo, Werribee Zoo, Healesville Sanctuary, Kyabram Fauna Park and Perth Zoo with their Taronga Zoo Friends Annual Pass at the partner Zoos’ discretion
6.5.2    Reciprocal access benefits are valid, and non-transferable, for named Family Flex Adult(s), Indivi(dual) Adult(s) and Concession members to visit Adelaide Zoo and Monarto Safari Park with their Taronga Zoo Friends Annual Pass
6.5.3    If you have a Zoo Friends Family Flex Membership, the Flex adult pass is only valid for the named Adult and cannot be transferred to any other adult when using it at reciprocal Zoo partners
6.5.4    The Member acknowledges that Partners can vary and terminate the reciprocal arrangement between zoos at any time. Members should be aware that Taronga does not guarantee this benefit, and is not responsible for partner zoos withdrawing from the program
6.5.5    Partner zoos may charge members a non-refundable entry fee if they do not present a valid Zoo Friends membership card upon entry, along with any other proof of identity and entitlement to concessions that the partner zoo requires. The same rule applies for interstate zoo members entering Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo
6.5.6    Reciprocal rights between interstate zoos only apply to zoo entry, and no discounts apply on parking, retail purchases or food outlets at an interstate zoo. The same rule applies for interstate zoo members entering Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo
6.5.7    This benefit is valid for Zoo Friends members with a valid Zoo Friends membership and who normally reside at a NSW address only

7. Membership Automatic Renewal Terms and Conditions

a) You must: 

i. Have sufficient cleared funds available in your nominated account on the scheduled payment date. 
ii. Ensure the account details you have provided are correct and up to date, including updating the expiry date for your nominated credit or debit card when needed.

b) If your payment is not successful or is dishonoured by your financial institution:

i. We will request immediate payment from you. 
ii. Membership benefits including Zoo entry will be suspended until defaulted payments are paid. 
iii. Your renewed yearly membership will not be confirmed until a successful payment has been processed.

c) If you wish to opt-out of the automatic rollover of your membership, you must follow the process set out below in Section 7.1(d). Taronga will not refund any money already paid.

d) You agree to an automatic rollover of your annual zoo membership from year to year unless you choose to opt-out via the membership portal no earlier than 28 days prior to the expiry of your current membership period and no later than 5.00pm (AEST) on the final day of your current membership period.

e) Membership fees may increase from year to year and changes to the product may be made. We will provide you with at least 28 days' written notice of your membership rollover payment date prior to the payment in the new membership period being deducted of any changes, including any change in the price of your next year’s membership, and any changes to membership  privileges or terms and conditions, f) New paying members can be added on to an existing membership group no earlier than 28 days prior to the expiry date of the current membership period via the membership portal. The additional member/s will not activate or be charged until the existing automatic membership renewal has been paid.

g) You authorise Taronga to debit from your nominated credit card or debit card account all amounts payable under these terms and conditions without further notice. This includes consent to multiple debit attempts if a payment fails to transfer.

7.1 Specific conditions for Membership Automatic Renewal

a) The annual membership payment will be deducted in one payment on the date of joining and then annually on the last day of the month for each subsequent anniversary.

b) Payment must be via your nominated credit or debit card.

c) Gift voucher membership purchases are not activated into automatic renewal

d) Automatic Renewal is only available to eligible Zoo Friends Memberships purchased online.